3 Things You Must Do When Managing a Crisis
When we plan, whether it's for personal, small business, or non-profit development planning, the assumption is a successful outcome. We work hard to make sure the plan will lead us to profitability. But, many things cause delays or derail us from our end game. Most plans do not have a crisis component built into it, which is a mistake. ANYTHING could go wrong. I've seen some of the best-laid plans fail miserably because something went wrong.
When a crisis occurs, you might be able to manage it internally without news leaking to the public. However, more often than not, the public finds out. So, plan for the fail, for a crisis, and for news going public.
Here are 3 things you must do when managing this kind of crisis...